Cannot create a new password

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Priscilla Campillo

• 2 mars 2023 17:19

I need to create a password in order to CHANGE my password that is requested to view the file that was sent to me. When I create a password in my account I get an error. 

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  Rona

  • 3 mars 2023 21:23

  Hi Priscilla, 

  Welcome to Box Community! 

  If you haven't tried it yet kindly use the link app.box.com/reset to generate a new password reset link. As you receive the password reset email please create a new password. 

  Hope it helps! Let us know if you need assistsance. 

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