Not found password reset email for an old account

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PPCC Pham

• 2 mars 2023 21:55

I have an old account with email address. I tried to login but the system said password expired and I did as instructed. Then I could not find the password reset confirmation email including the spam mailbox. Please help me. Thank you.

PPCC

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  Rona

  • 3 mars 2023 22:36

  Hi there, 

  Welcome to Box Community! 

  Once again, please generate a new password reset email via box.com/reset and should the issue persist checkout this article, Troubleshooting Issues with Email Notifications. 

  Thanks for posting! 

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  PPCC Pham

  • 3 mars 2023 22:49

  It was solved. Thank you. 

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