Account not functioning properly
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Dear Support Team,
I recently lost my original account registered under the email:
[personal information--redacted]
, the Box system simply cannot find this account, like it never existed, but before there's no problem using it. So I re-registered a new account under the same email address, but still cannot access any shared folders that my colleagues invited me as an co-editor. Please help look into my account and see what's wrong with it and let me know if I can still use my account properly. Thank you!
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Hi there,
Welcome to the Box Community!
As per checking, I can see an account under the email address you've provided. I would suggest to request for a new password for you to be able to login. Make sure to login below:
Please advised the owner of the folder/files to check if they have set the shared settings correctly. You can check this article for reference: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links
Thanks!
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