Qrcode for 2fa configuration not generating

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Tiberio Bucci

• 7 mars 2023 11:26

Hi, I wanted to move my 2fa from sms to authenticator app.

I removed the sms check and am now trying to get the authenticator to work but it stays stuck on generating the code and never gives me a qrcode or a key to put in the app.

I tried chrome and safari, and changing connection but the problem persists, is it something on your end?

Thank you

Tiberio

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• 

  Aira

  • 8 mars 2023 12:08

  Hi there,

  Welcome to the Box Community!

  As per checking, this issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for assistance. 

  Thanks!

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