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Qrcode for 2fa configuration not generating

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Tiberio Bucci

Hi, I wanted to move my 2fa from sms to authenticator app.

I removed the sms check and am now trying to get the authenticator to work but it stays stuck on generating the code and never gives me a qrcode or a key to put in the app.

I tried chrome and safari, and changing connection but the problem persists, is it something on your end?

Thank you

Tiberio

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Commentaires

1 commentaire

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  • Aira

    Hi there,

    Welcome to the Box Community!

    As per checking, this issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for assistance. 

    Thanks!

    -1
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