Hi there. I cannot access any of my files on Box. I am able to log in, but then I reach https://app.box.com/folder/0 - and from there I can do nothing. It is a blank screen. Please help!

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Antoinette Z

• 13 mars 2023 04:55

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  Aira

  • 15 mars 2023 09:27

  Hi there, 

  Welcome to the Box Community!

  As per checking, there are collaborated files on the account. You may contact the owner of the folder/files and have them check if they still allow you to access the folders. You may also try to clear the cached data that is stored in your browser to see if this resolves the issue for you. Here is an article that walks through how to do this on the different browsers that Box supports.

  Please Note: Our list of supported browsers and versions is also located here on our Community Site.

  Thanks!

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