Occasionally clearing your browser's cache and cookies may help to eliminate common problems. To clear your cache follow the steps below for your browser:
Mozilla Firefox (version 40 & later):
- Once your browser is open click on "≡" located at the top right of the browser then click "History" and select "Clear Recent History".
- Remove checks from everything except "Cache" and "Cookies" which should be left checked.
- Click "Details" and choose "Everything" in the "Time Range to clean" dropdown.
- Click the "Clear Now" button.
- Close and re-open your browser before returning to Box.
- Click the "Gear/Tools" drop-down at the top-right of your browser.
- Click "Safety" > "Delete browsing history."
- Deselect the option "Preserve Favorites website data"
- Select "Temporary internet files and website files" and "Cookies and website data" then click "Delete"
- Close and re-open your browser before returning to Box.
Google Chrome:
- Click the menu icon "≡" on the right end of the browser toolbar.
- Select "More Tools" > "Clear browsing data"
- Select the options for "Cached images and files" and "Cookies"
- Use the menu at the top to select "the beginning of time"
- Click "Clear browsing data"
- Close and re-open your browser before returning to Box.
Safari 11 (Mac):
- Click on the Safari menu > Preferences
- Navigate to Privacy
- Click "Manage Website Data..." under Cookies and website data.
- Click Remove All
webapp_swarm_kb