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Box Drive quit working after updating MacBook Pro to Ventura 13

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Tammy Castro

Box Drive is not showing up in my Finder.  I followed instructions when I got the error per the article, but I am unable to Restart Box Drive or get it to work.  Is there a compatibility issue with MacBook Pro's Ventura 13 and Box Drive?

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  • Rona

    Hi Tammy, 

    Welcome to Box Community and I'm here to help! 

    Let me open a ticket regarding your issue on Box Drive and someone from Product Support will get in touch shortly. Please keep an eye to your email. 

    Thanks for posting

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  • Tammy Castro

    Thanks Rona.  I received an email from Box support giving same instructions which I followed but no success.  The article instructs to Restart Box Drive, which is something that has no other instruction.  How does one RESTART Box Drive.  I do not see it in my Finder and have searched for it to "restart" with no success.  I attempted to install only to receive a message that it was running.  I have no idea "where" it is "running".  I am waiting to hear back from Box support ticket on hopefully how to Restart Box Drive.  

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  • Tammy Castro

    Here is what I am seeing now.  Box is actually showing up in Locations, but you will note all the messages I point out in the screenshot.  When I attempt to "Refresh Box Folder" in the drop down, I get this message about connectivity.  I still need to understand how to RESTART Box Drive.... or if that is NOT the solution, I need to know what is.  Thank you.  

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  • Richard Filiberto

    Disaster - seems like Box may be out of business - 

     

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