Box Status

Storage Used inconsistency with the folder size displayed on app and browser

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kuansen2
  • Modifié

In my account setting, there is a Storage Used, however this Storage Used does not seem to match with the folder size displayed on the app. The folder size displayed on the app and webpage are way larger than the Storage Used. Is there any way to fix this issue?

Thanks

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1 commentaire

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  • France

    Hi Kuansen2, 

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Best,

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