Box driver cannot be installed on Big Sur upgrade

I have the same problem as Erika:

"My Box drive wasn't syncing properly on my macbook pro so I deleted the app and all Box related files from my Macbook pro. Consequently, I downloaded the new version of Box (v 2.18.117) and after attempting to open the app the following message prompted: "You installed an older version of Box Drive on top of a newer version. Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."

I was also getting a message to enable a Box extension in System preferences> Security and Privacy, but I don't see such option to do it.

I would appreciate your help. I have contacted the University IT and spent 2 hours on the phone with Apple service. Nobody could help me with this problem.

Commentaire officiel

France

8 janvier 2021 21:51

Hi Svetla,

Welcome to the Box Community!

Please check out our message and answer in other thread regarding this issue:

https://support.box.com/hc/en-us/community/posts/360051323454-Box-Drive-s-system-extension-failed-to-load?page=1#community_comment_1500000009302

Thanks again for your patience and understanding and let us know if there's anything else we can help you with!

Best,

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