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I would like to request a refund please

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Gleb Trazanov

Hi, last time I was charged for the subscription and I didn't mean to use it at all. I thought I deactivated my account for no further chargings, but today I got charged again. Please, now this is a lot for me and I would like to request a refund. Haven't used this platform a long time and don't need a subscription. Thanks in advance!

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3 commentaires

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  • France

    Hi Gleb, 

    Welcome to the Box Community!

    This will require Box Billing team to work directly with you.

    I've gone ahead and created a ticket for you so that an agent can help you in looking into this. Please check your email for details and updates.

    Thanks for your patience!

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  • Gleb Trazanov

    Thank you so much! Will be waiting

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  • Jeff Parker

    I did not give permission for this firm to take payments from my account. Please refund the payment and cancel my account immediatly

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