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30 second video (AVI) is only 1 second when uploaded to Box

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Jill Allison

I am trying to upload a dashcam video that was recorded during my accident.  I am uploading this to a Box account that USAA has paid for.  When the video is uploaded, only first one second of the 30 second video will play.  This is true for me, and also true for the insurance adjuster trying to view the video.  How do I get the complete video uploaded and viewable?

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  • Jill Allison

    Also note that I attempted the same thing via my Android phone.  Tried uploading from the phone app.  Same issue.  So that rules out browser, I think.  When I uploaded it from laptop, I was using Chrome browser.

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  • France

    Hi Jill, 

    Welcome to the Box Community!

    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
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