Box Status

Incorrect free space

S’abonner
New post
Box User

Hi! I have a problem with free space. I deleted all of the old files and files in the trash, but I see that 38 of 50 GB is displayed as "storage used". Please, fix it. Acc ID: 175269647

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1 commentaire

Date Votes
  • Commentaire officiel
    France
    • Modifié

    Hi there, 

    Welcome to the Box Community!

    You may be experiencing an issue related to this article:

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    Best,

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