Incorrect free space

S’abonner

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Box User

• 20 mars 2021 08:05

After I deleted all my old files and empty the trash, I found that there was 23.2 GB out of 50.0 GB in my account, it supposed to be 0... Why?

0

• Commentaire officiel

  

  France

  • 22 mars 2021 20:12

  Hi there, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Best,

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• 

  Box User

  • 23 mars 2021 06:24

  Problem solved by reset from the email, thank you for your help.

  1

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