You installed an older version of Box Drive on top of a newer version.
I recently received an update notification through Box Drive. I installed the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version."
Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."
And then forces me to quit the app. I need guidance on fixing this problem asap.
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Hi there,
Welcome to the Box Community!
It seems that there is still an old Box Drive being recognized by your machine. Can you please try to uninstall Box Drive and re-install it by following the steps on the links below and see if this will resolve the issue?
- To fully uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
- To re-install Box Drive: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
Let me know how it goes!
Best,
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Hi Erin,
Welcome to the Box Community!
I'm sorry to hear that the steps I shared in this article is not working for you.
Can you submit a ticket with our support team for this issue on this page so the team can further investigate?
This may will require our our Support team to work directly with you.
Please come back and let us know how things go with support!
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