Cannot change the default email
Hello,
I am the new Executive Director for an organization and it appears I have to upgrade to add my email as a collaborator and then delete the old Executive Director's email? Not sure why I need to upgrade to change an email that will soon no longer be accessible. Please help.
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Hi there,
Welcome to the Box Community!
If you need to change the primary email address linked your Box account, you will need to add a secondary email and then make it your primary email. Once you primary email has been changed, you can then remove the old email.
Take a look at this article for the steps on how to Add a secondary email in your Box and how to make it your primary email: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Let us know if you have questions/ concern and we'll do our best to help you!
Best,
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