The Account Settings page is where you modify the default settings for your account, change your account information or view log in activity. These settings apply only to your account, and if you are part of a Business or Enterprise organization, can be overridden by the settings set by an enterprise account administrator. This topic contains the following sections:
- Account Tab
- Sharing Tab
- Notifications Tab
- Security Tab
- Diagnostics Tab
The Account tab contains the basic account settings for your account.
The General Options section contains settings for basic account operation.
Determines the default home page of your Box account, the first page you see when you log in. Select from:
|Files and Folders per Page||
Determines the number of files and folders displayed on pages other than the All Files page. (The All Files page provides infinite scroll.) Select from:
Selecting a larger number can make it easier to scroll through files, but can increase download time, depending on the speed of your network.
|Time Zone||Defines the time zone in which you are located.|
|Language||Defines the language used in your account. for the Box user interface.|
|Display Item Tags||Determines whether you see tags on files and folders.|
Available only for the user who is the administrator for an enterprise, this contains a Business Settings button that take the admin directly to the Account & Billing section of the Admin Console, where you can purchase more seats or upgrade your account.
Login and Email Addresses
The Login and Email Addresses section contains your default email address, as well as any additional email addresses you've added to your account. In this section, you can update your email address. You can also link multiple email addresses to the same account in Box. Any collaboration invites that go to these secondary email addresses (or Email Aliases) will get funneled into your primary Box account. This also prevents anyone from creating a new Box account using that email address. Other users only see your primary email address and all notifications from Box continue to be sent to your primary address. You can also use the secondary email to log in if the single sign-on feature is configured to look for the secondary email instead of the primary email.
To add an email address:
- Click Add More Emails.
- Enter a valid email address.
- Click Save.
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
For security purposes, the verification email for Admin and Co-admin users will be sent to their existing primary email address, not the newly entered email address.
To make a secondary email address your primary email address:
- Click Make Primary next to the email address you want as your primary email address.
If you do not see this option, it's likely your enterprise has a feature enabled that prevents users from changing their primary email address. In that case, you need to reach out to your primary admin for assistance.
For security purposes, Admin and Co-admin users are prevented from making a secondary email address from a public domain (such as Gmail or Yahoo) or an unverified domain their primary email address.
To remove an email address:
- Click Remove next to the email address you want to remove.
- In the confirmation dialog box, click Okay.
The Authentication section contains your current password, obfuscated for security.
To change your password:
- Click Change Password.
- Enter your old password.
- Enter your new password twice.
- Click Save.
The 2-Step Verification section is where you can enable and configure 2-Factor Authentication (2FA) for your account.
If your account has Single Sign On (SSO) enabled, you will not be able to turn on 2-step verification.
See Multi-Factor Authentication Set Up for Your Account to learn about this feature.
After the initial successful login, Box will remember the browser and you will not be prompted for 2FA if you need to log in again. Only clearing the browser's cache and cookies will re-prompt 2FA.
The Account Details section information about your Box account, including:
- Account type - Individual, Business, Enterprise, etc.
- Account ID - The unique identifier for your account
- Storage Used - How much storage you are using currently on Box, in megabytes (MB) and how much storage your account is allocated
- Bandwidth Used - How much bandwidth your account has used
- Max File Size - The largest file you can upload to Box
- Login Address - The direct URL you can use to login to Box
- Admin Contact - If you are in a Business or Enterprise account, the email address of your primary administrator
If you are a Business or Enterprise customer and an administrator of the organization, you may also see a Upgrade Your Account button to enable you to upgrade or add features. If you are an individual account, you may also see a Permanently Delete Account link.
The Sharing tab is where you configure how you share your content and the default settings for sharing.
The Shared Links section contains default settings for shared links. These settings will only apply to shared links created on content you own.
|Allow Shared Links for||
Defines the content type you allow to be shared. Select from:
You can share only content you own.
|People who can access shared links||
Defines what access options are available for the content types selected above. By default, all options are enabled, meaning that you can choose, per item, what access permission to grant your content. Select from:
If you change this setting from a less restrictive setting to a more restrictive setting and then back again, shared links created before the setting changes retain their type.
|Default access for new links||
Defines the default access level of newly-created shared links. If you have limited the access options in an earlier setting, your options here are limited accordingly.
You can still change the access type when you generate a shared link.
|Actions link recipients can take||
Defines the allowed and default permissions for file, folder, and Box Notes shared links. For files, folders, and Box Notes, you define both the maximum permission allowed and the default permission when users share links, and you select from the following values for each:
For each part of these options:
Collaborating on Content
By default, your account is set to automatically accept invitations to collaborate. Uncheck the box under Incoming Invitations if you'd like to have the opportunity to accept or reject collaboration invitations.
Uploading Content (Box Accelerator)
Box Accelerator is a global data transfer network that improves the speed of your uploads. If you’re having issues with uploads, try turning this off. If your uploads seem slow, you may have a problem with your network or firewall. See Troubleshooting: Uploads for more information.
This setting is available only to managed users in organizations with Business or Enterprise accounts.
The Notification tab is where you configure what you get notified for and how to get notified.
The Email Notifications section is where you define which Box events you get notified for. For both folders you own and folders you've joined (in which you are a collaborator), you can get notified for:
- Comments (the default is selected for folders you own)
- Deletes (the default is selected for folders you own)
Previewing and editing a Box Note in a folder you own or a folder you joined does not generate email notifications.
If you are a member of an organization, email notifications can also be adjusted at enterprise-wide, account-wide, and folder specific levels.
- Enterprise-wide email notifications: When email notifications are applied in the Admin Console, it will be the default for all newly created end users until the end user adjusts their settings.
- Account-wide email notifications: When email notifications are applied in the Account Settings, it will be the default notification setting for all newly created folders in the account OR for folders that are set to "Use my default notification settings".
- End users in a Box instance can have different account wide settings by manually adjusting their email notification settings.
- Folder specific level email notifications: When email notifications are applied in the Folder Settings, it will be the default email notifications for all files in the folder and subfolders. Please note that you cannot trigger email notifications to yourself for actions you triggered.
- Different users collaborating in a folder can set their own specific Folder level email notifications (if allowed by the folder owner).
If you are not receiving email notifications as expected, please follow the steps in our Troubleshooting Issues with Email Notifications article .
General Emails and Notifications
The General Emails and Notifications section is where you can control the emails you will receive from Box. You can choose to receive the following email:
- Login Activity: Get notified when your account is accessed from a new device.
The default state for this setting when accounts are created is enabled.
The App Notifications section is where you can enable receiving Box notifications in any third-party apps for which you have enabled integrations and that can receive those notifications.
This section is available only if you are part of an organization that includes integrations with third-party apps.
The Security tab is where you get information about your account security.
The Login Activity section of your Account Settings is useful for monitoring access to your Box account. You will see a list of all the applications, devices, and locations you've used to log in to Box.
Click the X next to a session to forget this mode of access. You can also click the Forget All button at the bottom of the page to forget all sessions. The next time someone tries to open this application or browser from your stolen device, they will be prompted to re-enter their Box login credentials.
The profile tab contains information about your profile, including your name, profile picture, and contact information.
The User Profile section lists the information you enter about your profile.
To edit your profile information
- Click into one of the text boxes.
- Make any desired changes.
- Click Save Changes.
To change your profile picture
- Click Change.
- Select the image you would like to use from the file browser
- Click Open.
To remove your profile picture
- Click Remove.
The diagnostics tab is useful when you encounter a problem with Box. Run a Connection Diagnostics test to check the status of your connection to Box.
If you have filed a support ticket with Box, you may be asked to grant Box access to your account. You can do so by clicking the Grant Access button in the Access to your Account section. This will give Box Support access to your account for 5 calendar days. At the end of 5 days, access will automatically be revoked. You can manually revoke access at any time. To determine if you need to grant Box access to your account for support, please contact your administrator or customer success manager.