'Can't find the page you're looking for' error

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Brooke Schmidt

• 23 mars 2023 19:04

Crazy to me that I can't talk to a Support person and keep getting directed to the forum but... maybe someone will be able to help me. 

For a while now, even for folders and areas I know I have access to, whenever I get sent a Box link, this is what appears. Every single time no matter if I'm using my Box account or my Boss's. If I click on the link 5+ times, sign in and out, then MAYBE I'll get access but it's really 50/50. 

 

Would love any help since I cannot get in contact with the Support team on this and it's driving me crazy. 

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  AJ

  • 27 mars 2023 16:18

  Hi Brooke,

  Welcome to the Box Community! I'm happy to help.

  Please try the following preliminary troubleshooting steps:

  * Update your browser to the latest version - 

  https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

  * Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

  * Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

  * Update Java - https://java.com/en/download/installed.jsp

  If none of the above steps resolve this issue, please try these more advanced troubleshooting steps:

  -Temporarily disable any internet security/firewall programs to test whether they conflict with Box 

  -Disable any plugins on your browser 

  -Use Box with an alternate browser, computer or network

  -Confirm with your IT team that your network and firewall have been configured according to our documentation.

  Best,

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