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Box Sign on Safari

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Jonathan Matthysen

Dear Sir, Madam,

Box Sign works excellently on platforms like Chrome and Firefox.

However, on Safari, it fails to send out mails. The website registers signatures and updates this on my laptop and those of others too, but it does not send out an e-mail with a signature request to my colleagues, nor does it send an e-mail confirmed I signed something.

Safari: Versie 16.3

 

Warm regards,

Jonathan Matthysen

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  • Rona

    Hi Jonathan, 

    Welcome to Box Community and glad to help! 

    Please try to clear your browser's cache and cookies and see if that would fix it. 

    Safari (Mac):

    1. Click on the Safari menu > Preferences
    2. Navigate to Privacy
    3. Click "Manage Website Data..." under Cookies and website data.
    4. Click Remove All

    If the issue persist, please open a case to have our Product Support team to assist.

    We'd love to help you on this and stay well! 

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