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Box drive freezing and creating issues with random files

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Alejandro Rojas

Hi,

I am trying to move a large number of files to box from another cloud service and I had those files locally in my computer so box drive can sync them.  Box has been acting weird and I cannot work with any of the files previously existing in box and it is working very slowly to update or open any file.

I am unsure if this is because of the problematic files for syncing, or if something else is going on, but it is affecting my work.

Thanks!

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  • Rona

    Hi Alejandro, 

    Welcome to Box Community and glad to help! 

    I opened a ticket regarding your Box Drive issue and someone from Product Support will get in touch. 

    Please keep an eye to your email. 

    Thanks for posting! 

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