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How to change managed users to external users?

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Jack Tsou

I have coworkers that really only use box to view/download content.

I like to keep them as external users.

But when I share folder with them, I noticed that some of them become managed and some became external users.  I would like to be able to control that.

1) How do I change a managed user to an external user

2) When sharing content to someone with same email domain, how do I control that they become external users? (If I need them to be managed users, I can invite later)

Thanks,

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  • Rona

    Hi Jack, 

    Welcome to Box Community and glad to help! 

    It appears that you've already worked with our Product Support team to address this concern. 

    Let us know if you have questions, 

    Stay well! 

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  • Umberto Gangi

    Good morning,

    I have the same problem. Could you please help me?

    Thanks in advance

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  • Abi Loughridge

    Hi there. 

     

    I am having the same problem. Could you please help me too.

     

     

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