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How do I open a support case with Box?

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Jon Varner

Box failed to update. Then I received this message: Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

However, the "here" above leads nowhere. 

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  • Rona

    Hi Jon, 

    Welcome to Box Community and glad to assist! 

    Looks like you're updating your Box application, can I confirm the current version of your Box Application and your Operating System? 

    We'll await for your reply! 

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  • Gloria Veal

    yes

     

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