I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS

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sulaiman al sulaiman

• 13 avril 2023 22:30

I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS to continue the recovery of my account. my account: [personal information--redacted]

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  Rona

  • 14 avril 2023 19:02

  Hi there, 

  Welcome to Box Community and glad to help!

  To assist with your login issue, I opened a new ticket. Someone from Product Support team will get in touch and please keep an eye to your email. 

  Thanks for posting!

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