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Issue: The item you are trying to access has been deleted or unavailable to you

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Raymond Evangelista

Hi all, 

I am experiencing error "The item you are trying to access has been deleted or unavailable to you" when I open shared files in box application. This only happens in box appplication in my samsung tab 7 Fe, the files open in other device such as box in web browser or box application in iPhone.

Hope to hear resolution from anyone the soonest. 

Thank you

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  • Rona

    Hi Raymond, 

    Welcome to Box Community and glad to assist! 

    Can you attach a screenshot of this error in this post? And by any chance, are you accessing the affected file through a shared link? 

    We'll await for your reply! 

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