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Lost Authenticator Code and can't log in

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Tracy Graham

I had to reset my phone and lost the authenticator code that was associated with my Box account. I've also tried sending SMS to my phone number and nothing happens. I need assistance getting into my account please.

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  • Rona

    Hi Tracy, 

    Welcome to Box Community and glad to help! 

    To help with your Multi-factor authentication issues, I opened a new ticket and someone from Product Support team will get in touch. 

    Please keep an eye to your email. 

    Thanks for posting! 

     

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