Lost Authenticator Code and can't log in

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Tracy Graham

• 17 avril 2023 02:15

I had to reset my phone and lost the authenticator code that was associated with my Box account. I've also tried sending SMS to my phone number and nothing happens. I need assistance getting into my account please.

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  Rona

  • 18 avril 2023 21:22

  Hi Tracy, 

  Welcome to Box Community and glad to help! 

  To help with your Multi-factor authentication issues, I opened a new ticket and someone from Product Support team will get in touch. 

  Please keep an eye to your email. 

  Thanks for posting! 

   

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