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BOX continues with obsolete 'can't upload' message

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Frank Cox - BoxCom account

I use SyncbackPro almost daily to update some active subdirectories from my Win10 PC to my BOX account.  Maybe a week or so ago I got a notice that a 67MB video file couldn't upload.  

OK OK!  My error.  I DELETED that MP4 file from both the PC and BOX, and re-copied the subdirectory using plain Win10 Copy command and also Syncback pro.  I cleared the Chrome cache & every cookie on the PC.  Yet daily, on boot time, I get the same message: 
    Upload failed
    **.mp4 exceeds maximum upload size
    
How to I get rid of this obsolete message? 

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  • Rona

    Hi Frank, 

    Welcome to Box Community and glad to assist! 

    You may follow these troubleshooting steps to fix your upload error. 

    Hope it works! 

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