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Issue in opening BOX Account

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Jaimie Malaca

Upon log in to box account we can't find all the files in it. Then when we clicked the GO TO ALL FILES tab it directs to 2 step verification in which the account have it already. Also, tried to refresh the account but still no changes happened. We even tried to go to account settings but the webpage is blank.

Attached is the sample reference.

 

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  • Rona

    Hi Jaimie, 

    Welcome to Box Community and glad to help! 

    Kindly check if these would help fix your issue: 

    • Please use your alternate browser.
    • Clear your browser's cache and cookies.
    • Restart your machine, launch your browser and login to your Box account. 

    Hope it helps! 

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