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Box Status

Can't download from box

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Ed
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I'm experiencing file downloads I cannot download files from the box app to my cell phone. When I go to the Box app for the permissions I don't see storage I just see microphone camera location. I can upload but forget downloads. Any idea how to fix this.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Can I confirm the Operating System running in your mobile device? Also, are you getting an error message that you can share with us? 

    We'd love to hear back from you! 

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  • Ed

    I could not get it to work period.. I literally had to reset my phone and then it worked even deleting box and reinstalling it didn't work so I don't know if it's something in my phone or whatever I did a virus scan nothing came up. So I don't know.

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