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The link to share shows that the page does not exist

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Jennifer Zhang

Click to enter the sharing link shared by the other party, you can see the shared file when you enter the page for the first time, and the page does not exist when you enter the page again. We will not be able to access the shared file again until the owner accesses the shared file again and copies the shared link.

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  • Rona

    Hi Jennifer, 

    Welcome to Box Community and I’m here to help!

    Please make sure that the Sender/Owner of this shared link has enabled the correct access type. 

    To ensure the right people have access to shared content, you can configure access controls on a Box Shared Link as follows:

    • People with the link (public/open) - Anyone with the link can access the item and no Box account is required.
    • People in your company - People within your same Box enterprise, and people who have a Box account with the same email domain, can access content.
    • Invited people only - Only people who have been invited to the item (folder or file) can access the content.

    Hope it helps! 

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