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I've Just paid for Box Personal Pro but I can not access

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Carolyn Grayson

Paid $79.99 for an upgrade and I'm told the upgrade failed. I was clearly charged the amount listed. There is no customer service, all we have is the forum. If I can't get this resolved before Monday I will have to dispute the charge. A huge problem since I really needed to have the information in the folders accessible to share with others. 

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  • Rona

    Hi Carolyn, 

    Welcome to Box Community and I’m here to help!

    Please reach out to our Billing team by creating your ticket here or you may email our team directly using billing@box.com. 

    Hope it helps! 

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