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Admin Console has disappeared

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Matthew Murray

Hello,

My Admin Console has disappeared.  How should I remedy this?  I am still receiving email notifications from Box.com stating that I am an Admin, so I don't think my privileges have changed.

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  • Rona

    Hi Matthew, 

    Welcome to Box Community and I’m here to help!

    Upon checking your Co-Admin privileges was modified. Kindly reach out to your main Admin if you need to restore it. 

    Thanks for posting!

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  • Matthew Murray

    Per the main Admin, my account is still privileged as Co-Admin.  We've had this issue for many months now and have been unable to find any assistance with Box support towards resolution.

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  • Rona

    Hi Matthew, 

    Good day! 

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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