Box Status

DNS Probe Finished NXDomain

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Caleb Defreyne

Hello. When I've sent my folder to a friend group in Europe (I'm from Canada). Whne they try and access they get a DNS_PROBE_FINISHED_NXDOMAIN error from google. I understand what this error is - it doesn't seem to be an issue on googles end more so something to do with box.com's domain / ip. Is there any resolution to this? Thank you. 

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  • Rona

    Hi Caleb, 

    Welcome to Box Community and I’m here to help!

    You may want to have the affected users to reach out to Box Support so we could get a closer look. 

    Thanks for posting!

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