I can't access the pro support

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Theryston Santos

• 23 mai 2023 22:08
• Modifié

I already had an account on box and deleted it. So now I created a new account, subscribed to the paid plan and I have a problem, but when I try to go to support (https://support.box.com/hc/en-us/requests/new) the support system looks for the data of the other account that I already deleted (which didn't have the subscription) wow I'm furious

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  Rona

  • 30 mai 2023 22:19
  • Modifié

  Hi Theryston, 

  Welcome to Box Community, sorry to hear about this issue and I’m here to help!

  Would you mind providing more details regarding your issue with Box? 

  We'd love to hear back from you! 

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