video preview cutting off frames

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Rose St. Pierre

• 30 mai 2023 15:57

Hi, I've noticed that both MP4 and MOV video files are sometimes cut off by 2-3 frames at the end while in preview mode, but are complete when opened or downloaded. 

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  Rona

  • 8 juin 2023 22:55

  Hi Rose, 

  Welcome to Box Community and glad to assist! 

  Upon checking, it shows that you're already working with our Support team through email. Please keep an eye to your email and we'll keep in touch. 

  Thanks for posting! 

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