Box Status

Obsolete Email Address

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Marj
  • Modifié

I want to change my email address but cannot find any way to do this. I tried contacting support 4 years ago several times but never got any response. My email address is no longer valid. Is there any way I can change it? Or barring that, add another (valid) email to my account?

P.S. I can still log in with my old email address.

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  • Rona
    • Modifié

    Hi there, 

    Welcome to Box Community and glad to assist! 

    You can start by adding your email as your secondary email address: 

    To add an email address:

    1. Click Add More Emails.
    2. Enter a valid email address.
    3. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    Hope it works! 

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  • Marj

    It did work. Thank you. I was not seeing that option before. 

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