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Mac version of Box App is not downloading files

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Box User

 I am on Ventura 13.4 with Box.app 2.33.130.

Whenever, I restart Box, it'll work for a few minute, then icon on the menu bar will go gray. After it turned gray, I'll get the following error msg.

My files are valid, because I can see them via Box.net's website.

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  • Box User

    figured out the problem, it's the new firewall rules that's blocking the traffics

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    Thanks for your update and glad to hear you're up and running! For any concern and inquiries, please let us know. 

    Thanks for posting! 

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