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Authenticator App Code Request

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Jon Kapit

Good morning. When trying to log in to Box on my phone after I type in my password, I'm prompted for a 6-digit code that is different than the Microsoft authenticator app code that I use for other apps. Please help me resolve this issue so I can log in. 

 

Thank you.

Jon

 

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  • Rona

    Hi Jon, 

    Welcome to Box Community and glad to help! 

    To assist with your login issue, I opened a new ticket and a member of our Product Support team will be in touch. 

    Thanks for posting! 

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