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Files not syncing to my Mac or my iPhone

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Jeannine Bogart

My Mac computer requires me to re-install box every time I update my computer.  This last time when I did that, it ended up duplicating files and now nothing is syncing correctly.  To put it mildly, everything is a mess.  I keep all of my client files in box so it is extremely disrupting and frustrating.. Help!

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  • Rona

    Hi Jeannine, 

    Welcome to Box Community and glad to assist! 

    To address your syncing issue let me create a new ticket and a member of our team will reach out to you. Please keep an eye to your email. 

    Thanks for posting! 

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