I'm not receiving the password reset mail.

Répondu
New post

Commentaires

2 commentaires

  • Rona

    Hi Tomo, 

    Welcome to Box Community and glad to help! 

    I've investigated our email server logs and it looks like the user's email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.

    If you happen to experience this again, you may also start by running these troubleshooting steps. 

    Hope it helps! 

     

    0
    Actions pour les commentaires Permalien
  • Tomo

    Thankyou, Rona.

    I could received the email.

    It seems that they tried password reset many times in a short period of time...

    Thank you very much !

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.