Box Status

Reset 2FA for one of our user

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S’abonner
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Box User

Hi Support, 

I would like to request to reset 2FA for one of a user in our organization, he had deleted his authenticator app and lost the code. This forum is the only place I can see to request this. Waiting for your response for me to provide his account details.

 

 

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Commentaires

2 commentaires

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    It's better if you could have the affected user to contact our team with his log in issue. 

    Can you please have the user to join us through https://support.box.com/hc/en-us/, so that we could assist?

    We'd love to further assist! 

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  • Cheryl Bergstrom

    How is the user suppose to "login" if they need their 2FA reset?

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