Box Status

Can't Change Password

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Lauren Weaver

Hi!

I created my Box account using Gmail SSO.

I now need to set a password for my account in order to view a shared document (The owner requires all collaborators to have passwords that meet the minimum requirements). However, when I try to set a password through my Account settings, I receive the following message "There was a problem changing your password"

What should I do?

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  • Rona

    Hi Lauren, 

    Welcome to Box Community and glad to help! 

    Is this error still recurring? If yes, please use your alternate browser while changing your password and/or clear your browser's cache and cookies. 

    Hope it works! 

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  • Patrick Frawley

    I am having the same issue.

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