Confirmation Email not being received at Gmail
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I'm trying to get a new collaborator added to a shared folder, but the confirmation email isn't arriving in their gmail inbox (or spam folder). I sent them the invitation. They've received it as well as signed up successfully. The issue is that the confirmation email isn't coming through. We've tried this 3 or 4 times, using different devices, and end up with the same result. Can you please help?
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Hi there,
Welcome to Box Community and I'm here to help!
Here's (https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications) our recommended troubleshooting steps if your collaborator's unable to receive Box's confirmation email.
Meanwhile, to generate a new link: https://account.box.com/login/reset?redirect_url=%2F
Hope it helps!
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