Box Status

Two Accounts

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Meghan Rowe

Hello! 

I am having a hard time deciphering if I have two box accounts?  I ask because I am ending a working agreement with a firm that houses some of our documents and want to ensure when our partnership ends, the documents that our mine don't go with them... I thought I had my own Box Account but when I click on user collaborators, their team members are listed.  

Thank you! 

 

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  • Rona

    Hi Meghan, 

    Welcome to Box Community and glad to assist! 

    Our only option to verify your existing account with Box is through the email address you provide. Are you missing shared folders through this account of yours? 

    Thanks for posting! 

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  • John Bachman

    I also have this problem. Box support, can you assist? Please email me with instructions.

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