Les guides produit sont disponibles dans la bêta du nouveau docs.box.com, repensé et assisté par l’IA. Découvrez tous les détails sur les changements.

Box Status

Email address bounces though valid

Terminée
S’abonner
New post
Claudia Fröhling

Hi, one of my client cannot receive BOX Signs or notifications from us because his email bounces. It is a valid email though. I see that others here asked to be removed from a bounce list?

I dont want to share his email in this open forum, so I'd be thankful for someone from support to contact me.

Thanks in advance.

Claudia

0

Commentaires

3 commentaires

Date Votes
  • Rona

    Hi Claudia, 

    Welcome to Box Community and happy to assist! 

    I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting! 

    0
    Actions pour les commentaires Permalien
  • Alyson Brewer

    Hi Rona

    I am having the same problem.  I have set up a trial file for colleagues to sign and it consistently gets bounced back from two of them.  We all use Box frequently and within the same organisation, so I can't work out why the notification goes through for some but not for others.

    Please could someone contact me to get this resolved.

    Thanks!

    Alyson.

    0
    Actions pour les commentaires Permalien
  • Box Primary

    Hello - same issue - one email gets bounced back when others go through.

    Thanks,

    John

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.