Video preview has not been playable since yesterday.

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高橋 真二

• 12 août 2023 00:19

Video files (mp4) uploaded since yesterday cannot be previewed and played.
When I try to play the video, the mark "ready to play" appears and the circle around it spins around, but it does not play.
This is a very critical issue as it is interfering with our video checking operations.

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• 

  Rona

  • 6 septembre 2023 19:30

  Hi there, 

  Welcome to Box Community and glad to help! 

  Looks like you've already worked with our Product Support team about your issue with preview. 

  Thanks for posting! 

   

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