Authorization failed due to access_denied

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Biserica Penticostală nr.1 Carpați

• 13 août 2023 12:21

Hi,

I created a box account with an Gmail address and trying to setup box sync but I get the error Authorization failed due to access_denied

I read the article https://support.box.com/hc/en-us/articles/360043692974-Access-Denied-on-Box-Sync-for-Windows but the account that I have is of Individual type not an Business Account.

What should I do?

Thanks for the advices in advance

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  Biserica Penticostală nr.1 Carpați

  • 14 août 2023 08:47

  Should I reinstall the Windows Box Sync?

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  Biserica Penticostală nr.1 Carpați

  • 16 août 2023 11:31

  Can someone help me?

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  Rona

  • 18 août 2023 23:34

  Hi there, 

  Welcome to Box Community and glad to help! 

  We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

  This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

  This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

  Hope it helps!

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