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Box access very slow for certain users web based

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Matsu Pfeiffer

We are currently experience slow performance when accessing Box folders within the web interface.  This happens only to specific users regardless of browsers and devices.  We can replicate the issue by "impersonating" the end users and we can't figure out why this is happening for this set of users.

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  • Rona

    Hi Matsu, 

    Welcome to Box Community and glad to help! 

    Looks like you're already working with the Product Support team regarding this issue. Please keep an eye out and we'll keep in touch. 

    Thanks for posting! 

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