Box Status

Computer won't recognize boxtool installation

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Bill Gong

I can't open files within Box to my desktop as it asks me to install Box Tools.  I've done that about a half a dozen times and I still can't open my file on the desk top.  I've rebooted my computer, and I've tried everything.  Box is becoming a waste of my time.

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  • Rona

    Hi Bill, 

    Welcome to Box Community and glad to help! 

    It appears that you're already working with a specialist to address your issue with Box Tools. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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