Deleted all files but it still shows 45.8 GB of 50.0 GB used

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Paul Guy

7 septembre 2023 06:47

Good morning,

I've permanently deleted all my files but it still shows 45.8 GB of 50.0 GB used.

Can you please run the necessary script to correct this issue.

Thanks in advance,

Paul Guy

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Emma Williams

7 septembre 2023 08:32
I am having the same issue this morning. Can you please run the script for me too?

Many thanks,

Emma
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Rona

7 septembre 2023 15:14
Hi Paul,

Welcome to Box Community and I'm here to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!
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